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COVID-19 EMPLOYER AND CLAIMANT INFORMATION

IF YOU HAVE BEEN LAID OFF OR TERMINATED FROM YOU EMPLOYMENT BECAUSE OF THE ONGOING COVID 19 CRISIS, PLEASE READ THE INFORMATION BELOW FROM THE MARYLAND DEPARTMENT OF LABOR WEBSITE. IF YOU APPLY FOR UI BENEFITS AND ARE DENIED, PLEASE FILE AN APPEAL IMMEDIATELY AND CALL OUR OFFICE FOR ADVICE OR REPRESENTATION:

COVID-19 EMPLOYER AND CLAIMANT INFORMATION

The Division of Unemployment Insurance’s website and call centers are currently experiencing an unprecedented volume of users due to COVID-19. This may result in long wait times. We apologize for any inconvenience and thank you for your patience during these uncertain times.

Please be assured that Maryland does not have a waiting week like many other states do. No matter when or how they file, Marylanders become eligible for benefits starting after the day after they separated from employment. If you are eligible, you will be paid for all benefits due.

Updated Process for Filing A Regular Claim

To provide our claimants with an efficient and hassle-free filing process, we are encouraging our claimants to file according to a new system.

To file an initial regular unemployment claim online or through our call centers, please file your claim according to your last name as detailed below:

  • If your last name starts with A - F, file your claim on Monday.

  • If your last name starts with G - N, file your claim on Tuesday.

  • If your last name starts with O - Z, file your claim on Wednesday.

  • Claim filing is open to all last names by phone on Thursday and Friday and online Thursday through Sunday.

  • Filing later in the week will not delay your payments or affect the date of your claim.

We strongly encourage you to utilize our online NetClaims application to file your claim. This online application is available 24/7, but we are strongly encouraging Marylanders to file during non-peak hours, like early in the morning and late in the evening (8:00 p.m. - 7:00 a.m.), for faster processing speeds.

Our current telephone hours are from Monday through Friday, 7:30 am to 3:30 pm. Beginning Wednesday, April 1st, 2020, our Claims Centers telephone lines will be further extended and open from 7 a.m. to 6 p.m., Monday through Friday. To contact a Claim Center, call 410-949-0022.

If you are having difficulty placing a call or accessing our website, claimants can e-mail questions to ui.inquiry@maryland.gov. Employers can e-mail questions to dluiemployerassistance-labor@maryland.gov or contact 410-767-2412. Claims may only be filed by phone or online; claims cannot be filed by email.

If your employment or business has been impacted by the coronavirus, please read our COVID-19 Frequently Asked Questions. To learn more about the work search requirement exemption, visit the Work Search FAQs.

If you have questions about filing your weekly claim, please visit our Weekly Claim Certification frequently asked questions.

If you have questions about filing your 1st quarter reports, please read our 1st Quarter Reports FAQs.

Employers should also read our Bulk Claims For Frequently Asked Questions to determine if they are eligible for this service. We strongly encourage employers to contact the Division of Unemployment Insurance by e-mailing UI.BulkClaim@maryland.gov or calling 410-853-1700 to initiate the bulk claims process.

If you have questions about filing your weekly claim, please visit our Weekly Claim Certification frequently asked questions.

Expansion of Unemployment Insurance Benefits Under the New CARES Act

Please read our CARES Act Frequently Asked Questions for more information about benefit eligibility, duration, and amounts.

The federal government recently passed the Coronavirus Aid, Relief, and Economic Security Act (CARES Act), which includes an expansion of unemployment insurance benefits for Marylanders.

Like many other states, our IT system is currently NOT set-up to process these new CARES Act programs immediately. Our team is collaborating with the U.S. Department of Labor to create new IT systems, modify our current technical systems, train staff, and conduct tests before administering the new programs created by the CARES Act. This will take time, but please note that you WILL receive these new benefits back to the earliest date of your eligibility.

The Secretary of the Maryland Department of Labor opted into providing ALL three of the expanded unemployment insurance programs offered through the provisions of the CARES Act:

 Pandemic Unemployment Assistance (PUA)

  • Individuals who are not usually eligible for regular UI and who cannot work due to COVID-19 are eligible for a maximum of 39 weeks of benefits, which includes $600 Federal Pandemic Unemployment Compensation (FPUC).

  • Effective January 27, 2020 through Dec. 31, 2020.

  • Please do NOT yet submit an application if you are self-employed, an independent contractor, gig worker, have insufficient work history, and/or believe you may be eligible. Our system is currently not set up to process these types of applicants, as they are formerly considered ineligible. If you do submit an application, it will be denied. To receive an e-mail once the new application is ready, please sign up here.

  •  Federal Pandemic Unemployment Compensation (FPUC)

  • $600 per week on top of current regular UI benefits.

  • Effective March 29, 2020 through July 31, 2020.

  • Will be automatically updated if you qualify, are currently receiving benefits, and once our technical systems are modified.

 Pandemic Emergency Unemployment Compensation (PEUC)

  • 13 additional weeks of UI benefits, plus $600 FPUC.

  • Effective March 29, 2020 through Dec. 31, 2020.

  • Will be automatically updated if you qualify, are currently receiving benefits, and once our technical systems are modified.